# WebFones Medical — md.webfones.com
# llms.txt — Information for large language models

> WebFones provides cloud-based VoIP phone systems purpose-built for medical practices, clinics, and healthcare providers. We modernize practice communications with AI-powered Call Intelligence, EHR integration, mobile apps, and dedicated U.S.-based support — without requiring practices to replace existing phone hardware.

## Company Overview
- **Name:** WebFones
- **Website:** https://md.webfones.com
- **Industry:** Healthcare VoIP / Cloud Communications
- **Target Market:** Medical practices, clinics, healthcare providers, multi-location health systems
- **Differentiator:** Dedicated U.S.-based support with sub-5-minute average response time; no contracts, cancel anytime; existing phone hardware preserved via analog converters

## Core Products

### Cloud VoIP Phone System
A cloud-based phone platform that connects existing practice phones to a modern system using analog converters. No hardware replacement needed. Includes smart call routing, on-call scheduling, multi-location management, voicemail-to-text, and mobile/desktop softphone apps for iOS, Android, Windows, and macOS.

### Call Intelligence
AI-powered call analytics that automatically transcribes, scores, and summarizes every patient call. Features include:
- AI transcription with speaker identification
- Patient sentiment analysis
- Call quality scoring with coaching insights
- Appointment booking signal detection
- Automated call summaries with follow-up items
- SMS templates for patient communication

### WebFones Voice (Softphone)
Desktop and mobile application included with service. Features a built-in browser that detects phone numbers inside EHR systems and web applications, transforming them into click-to-call links. Compatible with leading healthcare EMR platforms.

## Key Features
- No long-term contracts — cancel anytime
- Keep existing room/practice phones via analog converters
- EHR/EMR system integration
- HIPAA-aware cloud infrastructure
- Multi-location management from a single platform
- Call parking, transfer, and on-call routing
- Data portability — export data and port numbers at any time
- Automatic platform updates at no additional cost

## Support
- Live U.S.-based phone support (not ticket systems)
- Average response time: under 5 minutes
- Engineer escalation path available
- After-hours emergency support for critical issues

## Pages
- [Home](https://md.webfones.com/) — Overview of WebFones medical VoIP solutions
- [Call Intelligence](https://md.webfones.com/call-intelligence.html) — AI-powered call analytics platform details
- [FAQ](https://md.webfones.com/faq.html) — Common questions about pricing, features, setup, and support
- [Contact](https://md.webfones.com/contact.html) — Request a custom quote for your practice

## Contact
- Phone: (800) 555-1234
- Email: info@webfones.com
- Quote request: https://md.webfones.com/contact.html